PL EN

Voice agents

An AI voice agent that answers every call

A missed call is most often a lost customer – they ring a competitor and don't come back. A voicebot picks up after the first ring, at any hour: it identifies the matter, books an appointment, takes an order and hands harder conversations to a person. It speaks Polish, in a natural voice. It is one type of AI agent that we implement in companies.

How implementation works

Use cases

What a voicebot does instead of a front desk

It doesn't replace your team – it takes over the repetitive calls nobody likes to pick up anyway, and the ones that arrive after hours.

Booking appointments

It checks free slots in the calendar, offers the nearest ones, registers the customer and sends a confirmation by SMS. It also handles rescheduling and cancelling – usually the biggest time sink for a front desk.

Taking orders

It walks through the menu or catalog, asks for details, confirms the address and payment method, and passes the order to your system. It works well wherever the phone is still the main sales channel.

First line of the helpline

It answers questions about opening hours, prices, order status and directions. Statistically that is most of the calls – once they are taken off the team, people deal only with cases that really need a human.

Calling back

It contacts leads from your form, confirms appointments the day before, reminds customers about pickup. We run outbound calls in line with GDPR and the requirements for marketing consent.

Handoff to your team

A complaint, an unusual case, an upset caller – the bot transfers to a person and gives them the context. If nobody is available, it collects the details and schedules a callback.

Transcripts and statistics

Every conversation has a text record and a recording. You can see what customers ask about most, where the bot struggles and how many calls were handled without a person.

Implementation

From a phone number to a working agent

Launching a voicebot takes longer than a chatbot – voice needs more testing.

  1. 01
    Scenarios

    We write down why people call and how your front desk handles it today. From that we build the conversation scenarios and the rules for handing off to a person – when the bot should step back and not try any further.

  2. 02
    Voice and telephony

    We choose the voice, pace and manner of speaking, and connect the number through your phone system or a VoIP provider. The bot can answer all calls, or only those your team doesn't pick up within a few rings.

  3. 03
    Live testing

    Two weeks of test calls: we listen to the recordings and fix the places where the bot misunderstood or answered too stiffly. Only then do we redirect production traffic.

  4. 04
    Tuning

    Every month we review transcripts and extend the knowledge base. The share of calls handled without a person grows over the first two to three months, and that is a normal course, not a sign that something went wrong.

FAQ

Voicebot – questions

Will the customer know they are talking to a bot?

The voice sounds natural, but we don't pretend to be a person – at the start of the call the bot says it is an AI assistant. The AI Act requires this, and in practice it works in your favor: the caller knows they can ask to be transferred to an agent, and gets irritated less often.

How much does a voice agent cost?

A voice agent fits the Standard package – a monthly subscription plus the cost of phone minutes from your carrier. With typical front desk traffic, the cost of one handled call is several times lower than the cost of a person's time on the same call. A PARP (Polish Agency for Enterprise Development) grant covers up to 75% of implementation.

Will it work with my phone system?

We connect over SIP to most phone systems and VoIP providers. You can also keep your current number and route only missed calls or calls outside business hours to the bot – the most common starting option, because it changes nothing in your team's daily work.

What happens when the bot doesn't understand?

After a second failed attempt it transfers to a person, and if nobody is available it collects the number and the matter, and schedules a callback. We set it up this way on purpose: it is better to hand over the call too early than to wear the customer out with a loop of questions.

Listen before you decide

Call our own agent and judge for yourself

We'll arrange a demo call on a scenario from your industry – you'll hear how the agent answers, asks follow-up questions and books an appointment. No obligations.