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Team

A small team, one point of contact

We don't hand a project from person to person. The person who leads your audit stays with the project to the end and is accountable for the result – also when things don't go our way. We choose the rest of the team to fit the scope of work.

Roles in the project

Who works on an implementation

A typical implementation involves two to three people. Projects with local LLMs or the integration of several systems need a larger team.

Project lead

Your point of contact from the first conversation to the reviews after launch. Leads the process audit, sets the scope, keeps the schedule and translates technical decisions into the language of business results.

AI engineer

Builds the agent: knowledge base, conversation scenarios, rules for handing over to a human, model selection. Also responsible for tuning after launch – the part that decides whether the agent is useful or annoying.

Integrations and infrastructure

Connecting the CRM, calendar, telephony and warehouse systems. With the Mindplix option – installing and maintaining the model on the client's hardware, in a closed network.

Web and product

Websites and apps that are part of the packages, plus the interfaces of our platforms. We treat performance and accessibility as a condition for delivering the work, not an add-on.

Working principles

What you can expect from us

These aren't marketing claims, but things you can check during the first month of working together.

01

One point of contact

  • The same person from audit to development
  • Contact by email and phone, no ticket system
  • A reply within one business day
02

We tell you what can't be done

  • If a process isn't suited to automation, we say so
  • If it's cheaper to solve without AI, we say that too
  • We don't sell scope "just in case"
03

A monthly review

  • Conversation transcripts and performance statistics
  • A list of things to improve next month
  • Included in the subscription, not a separate order
04

You leave with your own data

  • The knowledge base and transcripts are yours
  • Export on request, free of charge
  • No notice period longer than a month

Let's meet

Talk to the person who will lead your project

At the free consultation you talk straight away to the person who will lead the implementation if we work together – not a sales department that hands the matter on afterwards.