Answering questions about your offer
Prices, variants, availability, lead times, delivery and return terms. Answers come from your price list and terms, so they stay current – you change the document, the answer changes.
AI chatbots
Chatbots for business that answer like a person
An AI chatbot takes over the questions that fill your team's day: price, availability, lead time, order status. It answers from your price list and terms – it doesn't make things up, because it uses only the documents you give it. When a case goes beyond its scope, it hands the conversation to a person together with the full context. If the bot also needs to act inside your systems – book appointments, save to your CRM, send quotes – that is already an AI agent, and we build answers from company documents on RAG.
Capabilities
What an AI chatbot does in practice
The difference between a chatbot from five years ago and an AI agent is that the latter understands a question asked in the customer's own words and can perform an action in your system.
Collecting contacts
The bot recognizes the moment a conversation turns serious and asks for contact details. The inquiry goes to your CRM or inbox together with the transcript – the salesperson knows what the conversation was about before calling back.
Bookings and orders
It checks free slots in the calendar, books a visit, takes an order and sends a confirmation. This requires integration with your system – without it the bot can only advise, not act.
Working after hours
Most e-commerce and service inquiries arrive in the evening and on weekends. The bot handles them right away, and in the morning you get a summary of what happened overnight.
Handoff to a person
Complaints, unusual cases, an upset customer – the bot doesn't try to resolve these. It recognizes the signal and passes the conversation to an operator, keeping the history.
Multilingual support
The same knowledge base serves Polish, English, Ukrainian and German. For companies selling outside Poland, this is usually the cheapest way to serve foreign customers.
Channels
One bot, every channel
The knowledge base is shared – we configure the scenarios once, and the customer talks wherever it suits them. Channels can be added gradually.
Website
- Widget in the corner of the screen
- Starter prompts matched to the subpage
- Handoff to the contact form
Messaging apps
- Messenger and Instagram Direct
- WhatsApp Business
- Telegram
Phone
- AI voice agent on the same knowledge base
- Answering and calling back
- See AI voice agents
Inside the company
- Assistant for employees
- Answers from procedures and instructions
- Faster onboarding of new hires
FAQ
Chatbots – questions
How much does an AI chatbot cost for a company?
A chatbot on your website and in messaging apps fits our Basic package – we bill a monthly subscription, with no separate implementation fee. The cost only goes up with integrations into company systems and very high traffic. A PARP (Polish Agency for Enterprise Development) grant covers up to 75% of costs.
How does the bot know what to answer?
From the documents you give us: price list, service descriptions, terms, frequently asked questions, correspondence history. We build a knowledge base from them and configure the agent to answer only on that basis. When something isn't in the base, the bot says it doesn't know and offers to connect the customer with a person – this is a deliberate setting, because a made-up answer costs more than no answer.
Will the bot learn from my conversations?
We don't retrain the model on your data – instead, every month we review the transcripts and add questions that weren't covered before to the knowledge base. The result is the same, but you keep full control over what the bot knows, and nothing leaks into the training of an external model.
How long does launch take?
7–14 days from handing over the materials to the first working version. Integrations with a CRM or booking system extend this to 4–8 weeks, which is why we usually start with a version without integrations and add them later.
Demo on your data
See how the bot answers your customers' questions
Send us your price list and a list of frequently asked questions – we'll show a working agent on your content before you sign anything. Free of charge, within a few days.
- info@axisway.com
- +48 516 068 354
- ul. Szewska 8, 50-122 Wrocław
